RETURN AND REFUND

14-Day Money-Back Guarantee (Manufacturing Defect Only)
Balïa offers a 14-day money-back guarantee only if the product is defective.

​

Satisfaction Commitment
At Balïa, we are committed to your complete satisfaction. We offer a 14-day money-back guarantee for any Balïa purchase made on our official website. If, within 14 days of your purchase, you are not satisfied with the product, you can return it for a full refund, subject to the following conditions.

​

Return Conditions

Return Request:
To request a return and refund, please contact us directly. Returns must be approved in advance. Items returned without prior authorization may not be accepted, and shipping costs may be at your expense.

​

Product Condition:
The device must be returned in the same condition as when received, without damage and in the original packaging. Any non-compliance may result in additional fees or prevent the return of the product. Any personalized product will not be accepted for return or refund, as we are unable to resell your customization, which could lead to serious financial and environmental consequences.

​

Criteria for a Full Refund

• Defective or damaged items upon arrival.

• Items received in an incorrect size or color.

• Orders canceled before shipment.

​

Return Costs

Return fees may apply, covering return and restocking costs, including:

• Orders canceled while in transit.

• Unopened packaging.

• Opened packaging, used product.

​

Return Procedure

Contact Us:
Email our customer service to inform us of your return request.

​

Ship the Package:
We recommend dropping off the package in person at the post office and using a shipping tracking option.

​

Notification upon Receipt:
We will process your return within 1 to 3 business days following receipt.

​

Refund:
After verification, your refund will be processed via the original payment method. Refunds will be issued within 14 days after receiving and verifying the returned product.

​

Defective Products
Balïa products undergo meticulous quality control. If you receive a damaged product, do not use it and send a photo to customer service for a replacement.

​

Order Cancellation
To cancel your order, contact our customer service. Free cancellation is available for non-shipped and non-manufactured (customized) products.

​

Late or Missing Refunds

If you have not received your refund, please check your bank account and contact your bank or card issuer. If you still have not received your refund, please contact our customer service.

​

Merchandise Tracking
Tracking information for your merchandise will be provided after your package is shipped.

​

Processing Times
During peak demand periods, such as the Christmas holidays or sales, processing times may be extended by several days.