Privacy Policy

At Balïa, the privacy and protection of our customers' personal data are of utmost importance. This Privacy Policy explains the types of information we collect, how we use it, and how we protect it in accordance with applicable regulations, including the General Data Protection Regulation (GDPR).

1. Collection and Use of Information:
   We collect various types of information to provide you with optimal service and ensure the quality of your user experience. The data we collect can be grouped into two main categories:

   Personal Data:
   When you use our services, we may ask you to provide personally identifiable information, such as:

   • Your full name

   • Email address

   • Phone number

   • Mailing address (for product delivery)

   • Payment information (securely handled through third-party providers like Mastercard, Visa, PayPal, American Express, Stripe)

   This information is collected when you create an account, complete an order, or through contact forms.

   Cookies and Usage Data:
   We use cookies and similar technologies to track activity on our site and improve your experience:

   • Session cookies for the proper functioning of the site

   • Advertising tracking pixels (like Google Analytics) to analyze the performance of our campaigns

   • User preference cookies to remember your choices and provide a smooth browsing experience

   You can manage your cookie preferences at any time through your browser settings.

2. Use of Data:
   The information we collect is used to:

   • Process your orders and ensure delivery (including tracking information)

   • Improve and personalize our services

   • Inform you of any changes to our products or services

   • Ensure quality customer service

   • Manage and optimize our advertising campaigns

   We are committed to using personal data only for these purposes, in compliance with applicable laws.

3. Disclosure of Data:
   We do not sell, trade, or transfer your personal information to third parties without your consent, except in the following cases:

   • Payment processing through secure partners (Stripe, PayPal, etc.)

   • Compliance with legal obligations (e.g., in case of a court order)

   • Partnerships with logistics providers for delivery (Chronopost, DPD, FedEx, UPS)

   Your data is strictly used for the needs of our business and will never be shared for commercial purposes without your explicit consent.

4. Data Security:
   We take all necessary precautions to protect your personal data against unauthorized access, alteration, or disclosure:

   • All transactions are protected by SSL encryption.

   • Payment information is processed directly by secure platforms like Stripe and is not stored on our servers.

   While we do everything possible to ensure the security of your data, no method of transmission over the Internet or electronic storage is completely infallible.

5. Your Rights:
   Under the GDPR, you have the following rights regarding your personal data:

   • Access: You can request a copy of the data we hold about you.

   • Rectification: You have the right to correct inaccurate or incomplete information.

   • Erasure: You can request the deletion of your data in certain cases.

   • Objection: You can object to the processing of your data for direct marketing purposes.

   To exercise your rights, please contact us at balia.montre@gmail.com.

6. Returns and Refunds:
   In the event of a return of a non-customized product, you are entitled to a refund within 14 days after receipt and verification of the returned product. Return shipping costs are the customer's responsibility, and returns must be made within 48 hours of receiving the product unless otherwise stated in the Terms and Conditions of Sale.

7. Modifications to this Policy:
   We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and we will inform you by email or via a notification on our site if the changes are significant.

8. Contact:
   If you have any questions or concerns regarding this Privacy Policy or how your data is used, please feel free to contact us at the following address: balia.montre@gmail.com.